This Privacy Policy explains how Ajahi Solutions ("we", "us", "our"), operator of utsavupahar.com, collects, uses, and protects your information when you shop with us or contact us.
Information We Collect
Account details — your name, email, phone number, and password when you register or sign in (including via Google).
Order information — delivery address, items purchased, and order history needed to fulfil and deliver your gifts.
Payment information — processed securely through our payment partners; we do not store full card details on our servers.
Messages you send us — any questions or requests you make through our chat assistant or contact channels.
Usage data — basic technical information such as browser type and pages visited, used to keep the site working well.
How We Use Your Information
To process and deliver your orders.
To create and manage your account.
To respond to your inquiries and provide customer support.
To send order updates and, with your consent, offers and promotions.
To improve our products, website, and service quality.
Sharing Your Information
We share information only as needed to run our service:
Delivery partners — to deliver your orders to the address you provide.
Payment processors — to complete transactions securely.
Service providers — such as email, hosting, and chat-assistant providers that help operate the site.
We never sell your personal information to third parties.
Cookies
We use cookies to keep you signed in, remember your cart, and understand how the site is used. You can control cookies through your browser settings, though some features may not work without them.
Data Security
We use reasonable technical and organizational measures to protect your information. However, no method of transmission over the internet is completely secure, and we cannot guarantee absolute security.
Your Rights
Access, update, or correct your account information at any time.
Request deletion of your account and associated data.
Opt out of promotional messages using the unsubscribe link or by contacting us.
Children
Our service is intended for users aged 16 and above. We do not knowingly collect information from children.
Changes to This Policy
We may update this policy from time to time. The "Last updated" date above reflects the most recent version.